April 20, 2021
On October 5, 2020, Beacon Health Solutions, LLC (“Beacon”) experienced a data security incident that prevented users from accessing systems and data. Upon discovering this incident, Beacon immediately launched an investigation and engaged a digital forensics firm to help determine what happened and what information may have been accessed. On January 29, 2021, Beacon determined that personal information and protected health information belonging to certain individuals were acquired without authorization as part of the incident. The types of information potentially accessed varied by individual, but may have included name, address, Social Security number, driver’s license, medical information, and health insurance information. The specific types of medical information and/or health insurance information that may have been accessed include Member/Medicaid ID numbers, treatment/diagnosis information, dates of service, provider name(s), patient account number(s), and medical record number(s).
Beacon takes the security of all information very seriously. Beacon has reported this matter to the FBI and will cooperate as necessary to hold the perpetrators accountable.
Notification letters were sent to all potentially impacted individuals beginning in April 2021. The letters include information about this incident and about steps that potentially impacted individuals can take to monitor and help protect their information. Beacon has established a toll free call center to answer questions about the incident and to address related concerns. The call center can be reached
In addition, as a precaution, Beacon is offering complimentary identity protection services through IDX to impacted individuals. To determine if you qualify for this service, you must obtain verification through the call center. If you have been impacted, information on how to enroll for this service will be made available to you.
The privacy and protection of personal information and protected health information is a top priority for Beacon. We deeply regret any inconvenience or concern this incident may cause.
The following information is provided to help individuals wanting more information about steps that they can take to protect themselves:
What steps can I take to protect my private information?
- If you detect suspicious activity on any of your accounts, you should promptly notify the financial institution or company with which the account is maintained. You should also report any fraudulent activity or any suspected incidents of identity theft to law enforcement.
- You may obtain a copy of your credit report at no cost from each of the three nationwide credit reporting agencies. To do so, visit www.annualcreditreport.com or call toll free at 1-877-322-8228. Contact information for the three agencies appears at the bottom of this page.
- Notify your financial institution immediately of any unauthorized transactions made, or new accounts opened, in your name.
- You can take steps recommended by the Federal Trade Commission to protect yourself from identity theft. The FTC’s website offers helpful information at www.ftc.gov/idtheft.
What should I do to protect myself from payment card/credit card fraud?
We suggest that you review your debit and credit card statements carefully in order to identify any unusual activity. If you see anything that you do not understand or that looks suspicious, you should contact the issuer of the debit or credit card immediately.
How do I obtain a copy of my credit report?
You can obtain a copy of your credit report, free of charge, directly from each of the three nationwide credit reporting agencies once every twelve (12) months. To do so, please visit www.annualcreditreport.com or call toll free at 1-877-322-8228. Contact information for the three agencies is included in the notification letter and is also listed at the bottom of this page.
How do I put a fraud alert on my account?
You may consider placing a fraud alert on your credit report. This fraud alert informs creditors of possible fraudulent activity within your report and requests that creditors contact you prior to establishing any accounts in your name. To place a fraud alert on your credit report, contact Equifax, Experian or TransUnion and follow the Fraud Victims instructions. To place a fraud alert on your credit accounts, contact your financial institution or credit provider. Contact information for the three nationwide credit reporting agencies is listed below.
Contact information for the three nationwide credit reporting agencies is as follows: