Our Over the Counter (OTC) Services make it easy for your members to receive their medications and give your organization a turn-key solution for order generation, fulfillment, tracking and reporting.
Your members can place orders via mail, phone or internet. All website integrations and call centers are customized to meet your health plan requirements and abide by CMS regulations.
All calls are answered within 30 seconds and your members will never be placed on hold longer than 2 minutes. Our systems will maintain and track all covered OTC items and the amount charged to the member benefit limit. Plus, all reporting is at your fingertips.