Member Communications Services
In today’s world of data-on-demand, it is becoming more evident to healthcare payers that consumer expectations drive payer operations. When it comes to delivering responsive, transparent customer service, the most successful payer organizations are taking the progressive step toward providing, monitoring, and ensuring that consumer engagement takes place consistently over the course of the customer journey.
By increasing the value for customers, payers raise member retention and proactively control outreach and account management.
Our team establishes consistent member communication through:
- Inbound & outbound calls
- Return mail
- ID cards, promotional and post-enrollment communications